Customer Service

Calm support for orders, shipping, and returns.

We keep service simple: order questions, shipping updates, and return requests should all start with your order number and the email used at checkout.

Shipping

Delivery options and shipping prices are calculated during checkout based on your region, cart, and available fulfillment methods.

Returns

If a tea tool arrives damaged or the wrong item was sent, contact us with your order number so we can review the return path.

Orders

Signed-in customers can review order status, addresses, and payment details from the account area.